Everything you need to know

Guest Information

With the Little Details

We want your visit to Mountain Lake Lodge to be as relaxing and enjoyable as possible. Here you’ll find helpful information about check-in and checkout, our cancellation policy and house rules, so you can plan your stay with confidence.

Whether you’re staying in the Loft or the Self-Contained Apartment, we’ve made it easy to find the information you need.

Arrive With Ease

Check-in & Checkout

We look forward to welcoming you to Mountain Lake Lodge!
Both our Loft and Self-Contained Apartment offer convenient self check-in with secure keypad access, allowing you to arrive and settle in at your own pace. Your personal access code and arrival instructions will be sent the day before your stay.

Check-in: From 2:00 pm
Checkout: By 10:00 am

Late checkout may be available upon request, subject to availability. Please contact us in advance if you would like to arrange a later departure.

Finding Mountain Lake Lodge

162 Pembroke Road West, Stratford 4391, New Zealand

Mountain Lake Lodge is located approximately 1 km from the main road, heading towards Mount Taranaki.

Look for the rock wall and illuminated entrance sign on your right, just past the 80 km/h sign.

Please note: Some GPS navigation systems may direct you to a different property on Pembroke Road. Be sure to follow Pembroke Road West towards Mount Taranaki.

Finding Your Way

Where To Park

The Apartment — Parking

The Self-Contained Apartment has its own designated parking area on the left-hand side of the property.

A separate private entrance is located beside the parking area. Enter using your supplied keypad access code, then follow the internal steps upstairs to reach the Apartment.

The Loft — Parking

Guests staying in the Loft should park at the front of the house in the designated parking area.

Enter through the main front door using your supplied keypad access code. Once inside, take the stairs to the upper level and turn left to reach the Loft.

Alternatively, a lift is available to the right of the stairs, accommodating up to three people or assisting with luggage.

For a Comfortable Stay

A Few Simple Rules

We want everyone to enjoy a peaceful and relaxing stay at Mountain Lake Lodge. To help us care for the property and ensure a comfortable experience for all guests, we kindly ask that you observe the following house rules.

Guest Numbers

A maximum of four guests is permitted per accommodation. Additional guest charges may apply for bookings of more than two people.

Pets Welcome

We welcome pets, with a maximum of one pet per booking. A pet fee of NZ$47 per stay applies. Please include your pet when making your reservation.

No Smoking or Vaping

Smoking, vaping and e-cigarettes are not permitted inside the accommodation.

Respecting Our Space

& Eachother

Quiet Hours

Please respect our peaceful surroundings and observe quiet hours between 10:00 pm and 6:00 am.

Parties & Events

Parties and events are not permitted without prior approval.

Respecting the Property

Please treat the accommodation, furnishings and surrounding grounds with care, and leave the property in a tidy condition when departing.

Thank you for helping us keep Mountain Lake Lodge a welcoming and enjoyable place for everyone.

When Plans Change

Cancellation Policy

We understand that travel plans can sometimes change. To help you book with confidence, we’ve outlined our cancellation conditions below so you know what to expect if you need to change or cancel your stay.